Monday, December 7, 2009

Really? Really? Broken Glass Update

My last post discussed the sliding glass door that suffered a shattered pane during transport. A local repair company quoted $207 to repair. I paid $296 for the whole door. Lowe's, where I bought the door, referred me to Pella.

Pella suggested that I could go back to Lowes and work through them and likely pay as much for a whole new slider as I did the entire door. Or, Mike at Pella offered to send me a whole new slider for free! I graciously accepted and then clarified that the damage was not their fault, but wholly mine. He graciously acknowledged and proceeded to process the order for a new door at no cost. He even declined my offer to pay for shipping.

I'm not sure if this is standard procedure for Pella or if Mike simply enjoyed my deep sexy voice and wanted to hear me squeal like a pig (which I almost did) in disbelief. Either way, Christmas came early today! Thank you Pella and may your business endeavors be fruitful.

1 comment:

  1. Wow! Something to be said for good old fashioned customer service. If I'm ever in the running for some new windows, I know Pella will be top of the list, even if they happen to cost a little more than the competition.